Refunds

Learn how to:

• Issuing a refund
• Reversing a refund

Issuing a refund

1. Enter the claim number in the search field.
2. On the search results, click the claim number.
3. On the Claim page, click the Credits tab.
4. Click Refund payment.
5. In the dialog box:

   Partial refund:

   1. Click the edit icon next to the transaction amount.
   2. Enter the amount for each HICPC.
   3. Enter the transaction type, number, and date.

   Full refund:

   1. Leave the amount alone.
   2. Enter the amount for each HICPC.
   3. Enter the transaction type, number, and date.
6. Click Post now.

After processing is complete, a new credit block will display that shows the refund you just posted. The "Refund payment" link will be replaced with a "Reverse refund" link.

You can also see the new refund and all other transaction for this claim in the "Running claim balance" tab.

Reversing a refund

In the event that you refunded an amount by mistake, you can reverse the refund.

1. Enter the claim number in the search field.
2. On the search results, click the claim number.
3. On the Claim page, click the Credits tab.
4. On the credit block that displays the refund, click Reverse refund.
5. Click Refund payment. You will see a credit block with the original refund and then another with the reversal.